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Knowledge Base

Billing

9
  • How do I pay my bill?
  • I paid my bill. Why isn't it posted to my account yet?
  • My bill date has passed. Where is my invoice?
  • What happens if I can't pay my invoice on time?
  • What is this NSF fee on my invoice?
  • How do I change my account name?
  • How do I update my credit card?
  • Do you accept crypto currencies like bitcoin?
  • I need an invoice reprint

Wireless

9
  • How do I set up my voicemail?

    3
  • How do I check my data usage?
  • Activate data on Android (APN settings)
  • Can I receive my child's SMS data usage notifications?
  • What happens if I go over my data limit?
  • Can I keep my phone number if I switch to you?
  • Do you sell used phones?

Long Distance

7
  • Why do I have to switch to prepaid?
  • How do I check my prepaid balance?
  • How do I top-up my prepaid account?
  • What is Direct Access Long Distance service?
  • How do I know if Direct Access is working?
  • Why is Direct Access not working?
  • What is Zoiper and how do I use it?

Contact

Box 62, St. Laurent, Quebec, H4L 4V4
866-850-5679
support@dcitelecom.net

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