How can we help?

< All Topics

How do I check my prepaid balance?

If you have less than $10 remaining, the system will automatically announce the balance before it connects your call.

If you have less than $5 remaining, a “Low Balance Notice” is sent out to the email on file with instructions on how to top up your prepaid account.

To listen to your balance at any time, simply make a call and wait until the called party hangs up. If they disconnect before you, the system will play your prepaid balance. You can also login to your prepaid account control panel and check your balance there. Login instructions were sent to you when you activated the account and are periodically sent again with “Low Balance Notices”.

Previous Why do I have to switch to prepaid?
Next How do I top-up my prepaid account?
Table of Contents